At Rivendell Colognes, we are committed to safeguarding the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of information:

  • Personal Information: When you make a purchase or sign up for our newsletter, we collect information such as your name, email address, shipping address, phone number, and payment details.
  • Browsing Information: We use cookies and similar tracking technologies to collect information about how you interact with our website, such as IP addresses, device types, browser types, and pages visited.
  • Order Information: Details related to the products you purchase, your order history, and preferences.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order Processing: To process your orders, handle payments, and provide you with shipping and delivery updates.
  • Customer Service: To respond to your inquiries, provide assistance, and resolve any issues you may have.
  • Marketing and Communication: To send you promotional materials, offers, and updates (only if you have opted in to receive such communications).
  • Website Improvement: To improve our website functionality, enhance user experience, and monitor website performance.

3. Sharing Your Information

We value your privacy and do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers for the following purposes:

  • Payment Processors: To securely process your payment information.
  • Shipping Partners: To facilitate the delivery of your orders.
  • Marketing Platforms: To send marketing emails and promotions if you have opted in.

We ensure that any third parties we work with adhere to strict data protection practices.

4. Security of Your Information

We take the security of your personal information seriously. Our website uses SSL encryption to protect your data during transactions, and we employ strict measures to prevent unauthorized access to your personal information. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Your Rights

You have the right to:

  • Access and request a copy of the personal information we hold about you.
  • Request that we update, correct, or delete your personal information.
  • Opt-out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

6. Cookies

Our website uses cookies to enhance user experience. Cookies help us understand how users interact with our site, personalize content, and improve our services. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of our site.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will notify you via email.

8. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at support@rivendellcolognes.com.